Return Policy

Returns for Individual Customers

If the purchased product has any defect or malfunction, an individual customer (consumer or user) may request a return, provided the purchase is still within the warranty period. The return shipping costs will be covered by Electronvolt Effects S.L.

To process the return, the buyer must contact Electronvolt Effects S.L. via email at: info@electronvolteffects.com.

Upon receiving the purchased product in its original packaging and with all its accessories, Electronvolt Effects S.L. will inspect the condition of the product. If the defect or malfunction is confirmed, as well as the warranty validity, the amount paid will be refunded through the payment method used for the purchase.

If no defects, malfunctions, or warranty coverage are confirmed for the purchased product, the payment will not be refunded. Additionally, the reception and return shipping costs to send the product back to the buyer, after rejecting the return, will be borne by the buyer.

Returns for Business Customers

Shipments to business customers are made once the order has been confirmed. Therefore, returns are only accepted in the case of product discrepancies with the delivery note or defective products. Business customers must notify Electronvolt Effects S.L. of any return within 7 calendar days. If the requirements are met, the return shipping costs will be managed and covered by Electronvolt Effects S.L.

Right of Withdrawal for Individual Customers

Individual buyers (consumers or users) may request a withdrawal from the purchase within 14 calendar days from the receipt of the purchased product. The shipping costs for returning the product to Electronvolt Effects S.L. will be borne by the individual buyer.

To exercise the right of withdrawal, the "Online Purchase Withdrawal Form" available on the website must be completed and sent to Electronvolt Effects S.L. via email at: info@electronvolteffects.com.

After receiving the withdrawal form and verifying the purchase, instructions will be provided on how to return the product to Electronvolt Effects S.L. The shipping costs for returning the product will be borne by the individual buyer.

Once the purchased product is received and confirmed to be free of any defects or damage, the purchase amount, minus the return shipping costs, will be refunded to the individual buyer using the payment method originally used for the purchase.